4 Things To Look For in a Managed Service Provider


As more and more companies see the value of subscribing to managed service providers (MSP), we see an increase in the number of MSPs in the market. This is not surprising given the budget efficiencies MSPs can provide. In fact, a study by CIO Insight says that 93% of businesses subscribed to MSPs agrees that partnerships achieved (even exceeded) their IT projections. Furthermore, the same study found that 9 out of 10 of the businesses were “mostly” to “very” satisfied with their partnership.

Choosing the best MSP for IT needs can be challenging. Below are 4 traits you should look for in a managed service provider.

4 Traits of a Good MSP

They’ll Ask Into Your Business

A good MSP will take time to know and understand your business. They’ll ask questions like: What’s the big picture for your business? Where do you want it to go? By doing so, they can develop the right servicing suited to your business daily operation.

Watch out for MSPs who promise a one-size-fits-all solution for your business. More often than not, such plans are not optimized for your company, which can result in service inefficiencies.

They Have Measures To Protect Your Data

Digital information is extremely vulnerable. Files get corrupted, systems get attacked. Forces we can’t control can wipe out years of data in just a snap. The right MSP will have competitive data protection measures in place.

  • Protection from natural disasters – Ask them this; in case of earthquakes, storms, or power outages, will my data stay safe and protected? A good MSP will have backup plans for such events.
  • Protection from information crashes – A good MSP is equipped with data-retrieval tools. They should also have daily backups and cloud services.
  • Protection from cyber attacks – Cyber attacks can inflict lethal damage to your business. A good MSP knows that your data is vulnerable and will ensure all your valuable data are well-protected.

They are Reliable

Look for MSPs with comprehensive tech vendor partners. Make sure they have the know-how on the tools you use. This will help you manage time allotted for checking multiple vendors for service and support.

With DTSI, your business is in good hands. Know about our managed services and other IT solutions here or send us an inquiry below.


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