Achieving a Better Remote-Care Experience

Special Diagnostics Services Healthcare Solutions Inc.

Achieving a Better Remote-Care Experience




As the world is faced with a global pandemic, the rapid spread of the COVID-19 took the businesses and industries by storm. During this trying time where our daily habits are compromised, the fundamental services are prioritized – especially the healthcare industry.


Recently, Special Diagnostics Services Healthcare Solutions Inc. faced a challenge on how they can continue providing customer service (which is their main operations in the Philippines) remotely when the enhanced community quarantine was implemented in Luzon, Philippines. They relied on NTT Ltd.’s expertise to provide solutions to overcome this challenge.


The Solution


NTT Ltd. (DTSI Group) addressed the need under the Remote CX Agent (Voice) solution. Complimentary softphone licenses were extended, combined with USB headsets and client’s VPN that enabled agents to take customer service calls while working from home.


What the Client had to Say



More than anything, adhering to our commitment to address the concerns of our clients especially during the pandemic situation is our core priority. By providing the solutions that enable industries to operate, we help the world to keep moving in distance – yet connected during this trying period.


The connected future is our hope.



12F Zuellig Building Paseo de Roxas cor. Makati Avenue, Makati City 1225 Philippines

24/7 Customer Service / Service Desk

(+632) 7976 -0800 (Technology concerns)

(+632) 7976 -0811 (Facility concerns)

Head Office

Tel: (+632) 8856 88 88
Fax: (+632) 8856 88 99


G/F eBloc 1, Asiatown IT Park Lahug, Cebu City, Philippines
Tel: +63 32 318 0030
Fax: +632-856 88 99

United States

The Esplanade 2415 East Camelback Suite #700, Phoenix, AZ 85016
Tel: +1 602. 508.6128
Fax: +1 602. 508.6099