Diversified Technology Solutions International Inc. (DTSI) Group stands at the forefront of the Philippine outsourcing sector. As a reputable IT solutions company, we are a pioneer enabler of innovative, end-to-end solutions of world-class facilities, advanced communication services, and game-changing technology to global companies. To this day, we continue to revolutionize the IT-Business Process Outsourcing (IT-BPO) industry.
Founded in August 1997, DTSI Group has played a key role in the growth and development of the IT-BPO sector through strategic IT consulting services. Services such as the provision and deployment of communications infrastructure to suit the rapidly changing nature of the industry, innovations in facilities design and construction, and emerging technologies provide new ways of building relationships and contributing significant, direct cost savings for both our clients and their parent companies.
Today, the Group has served leading BPOs, multinationals and top Fortune 500 companies, and has enabled over 600,000 call center seats throughout the Philippines.
Let the numbers speak for themselves:
DTSI Group provides the most comprehensive, seamless, straightforward solutions for setting up and running business operations in the country:
To be the industry leader in facilities and advanced information and communication technology solutions and services, making a difference in the lives of our customers, employees, and the communities we serve
We exist to enable:
To succeed by delivering excellent value through world-class innovative workplaces, technologies, and business solutions.
DTSI Group strongly upholds and adheres to the virtues of commitment, transparency, good governance, and accountability. Everything that we do is governed by a set of core values that continue to be our guiding principles with regard to running the business and interacting with our clients.
EXCELLENT CUSTOMER EXPERIENCE
We go the extra mile
Our customers fuel our commitment to excellence and our passion to deliver services beyond solutions. We dedicate our efforts to improving customer satisfaction and maintaining strong and lasting partnerships with our clients.
We empower our people to go above and beyond.
We throw ourselves fully into our roles and show willingness and commitment to go above and beyond what our jobs require. We move forward together while recognizing each other’s responsibilities, contributions, and accomplishments.
We find strength in unity.
We reinforce that idea of a team that is built on the foundations of trust and loyalty. Our people are confident with each other’s skills and capabilities, and work together as one interconnected unit to produce the best results
We are the industry’s beacon of innovation.
We are the benchmark of excellence and reliability in the industry. We lead by putting our best foot forward at all times, influencing those who aspire to be in the same path as ours.
We do not overpromise. We overdeliver.
We are true to our every word. Our claims are always backed up by facts and research to ensure that we do not compromise our credibility among our clients, partners, and people.
Meet the leaders who guide DTSI Group towards achieving its business goals.
Miguel is the President and CEO of DTSI Group. He is the co-founder of the first BPO Industry association in the country – The Contact Center Federation of the Philippines (CCFP) – known today as the Business Process Association of The Philippines (BPAP) and currently sits on the BPAP Board of Trustees.
Ernesto D. Manansala, Treasurer and Board Member
The partnership between DTSI Group and NTT of Japan has dramatically expanded the Group’s portfolio of services as we are now able to offer cloud-computing, data center, and security services to our clients in diverse industries.
We are deeply humbled by the recognition bestowed upon us by our valued partners in the industry. Through our people’s relentless dedication and hard work, DTSI Group has been consistently recognized in delivering value to our partner’s respective businesses.
2016 Frost & Sullivan Philippines Contact Center System Integrator of the Year (for the 4th consecutive time – 2013-2016)
2016 Cisco Commercial Partner of the Year - Cisco Commercial segment is across all industries excluding telco. Partner leadership in this segment means we have brought in the biggest revenue contribution from the most diverse list of vertical industries.
DTSI USA was recognized as Avaya’s Partner in Customer Excellence in 2014, a designation created by Avaya Inc. identifying and rewarding channel partners who achieve significantly higher scores in their customer satisfaction surveys.
Premier IT-BPO enabler named Contact Center System Integrator of 2015
Philippine business solutions enabler DTSI Group was once again recognized as the Contact Center System Integrator of the Year at the 2015 Frost & Sullivan Philippines Excellence Awards. This is the third consecutive time that the group has been granted the recognition after securing the award in the same market segment last...
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