WHO WE ARE

Diversified Technology Solutions International Inc. (DTSI) Group stands at the forefront of the Philippine outsourcing sector. As a reputable IT solutions company, we are a pioneer enabler of innovative, end-to-end solutions of world-class facilities, advanced communication services, and game-changing technology to global companies. To this day, we continue to revolutionize the IT-Business Process Outsourcing (IT-BPO) industry.

Founded in August 1997, DTSI Group has played a key role in the growth and development of the IT-BPO sector through strategic IT consulting services. Services such as the provision and deployment of communications infrastructure to suit the rapidly changing nature of the industry, innovations in facilities design and construction, and emerging technologies provide new ways of building relationships and contributing significant, direct cost savings for both our clients and their parent companies.

Today, the Group has served leading BPOs, multinationals and top Fortune 500 companies, and has enabled over 600,000 call center seats throughout the Philippines.

 


WHY CHOOSE DTSI?

Let the numbers speak for themselves:

  • Nearly 20 years of experience
  • Over 600,000 call center seats enabled (60% of the Philippine contact centre industry)
  • Over 22,000 seats under management
  • Over 800,000 sq. meters of facilities built
  • Over 100,000 sq. meters of office space leased
  • Over 1,000 clients many from top Fortune 500 corporations and global companies
  • Over 400 seasoned employees

DTSI Group provides the most comprehensive, seamless, straightforward solutions for setting up and running business operations in the country:

  • Business and professional consulting services for investors
  • Turnkey Built-to-suit facilities and Managed facilities
  • Technology equipment financing
  • Facilities design, construction, and management
  • Security, technology, and communications infrastructure deployment and management
  • IT Services, Consulting, Implementation and Operations Services

VISION

To be the industry leader in facilities and advanced information and communication technology solutions and services, making a difference in the lives of our customers, employees, and the communities we serve

MISSION

We exist to enable: 

  • our partner customers,
  • our people,
  • our shareholders,
  • and the communities we serve

To succeed by delivering excellent value through world-class innovative workplaces, technologies, and business solutions.

CORE VALUES

DTSI Group strongly upholds and adheres to the virtues of commitment, transparency, good governance, and accountability. Everything that we do is governed by a set of core values that continue to be our guiding principles with regard to running the business and interacting with our clients.

 

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EXCELLENT CUSTOMER EXPERIENCE
We go the extra mile

Our customers fuel our commitment to excellence and our passion to deliver services beyond solutions. We dedicate our efforts to improving customer satisfaction and maintaining strong and lasting partnerships with our clients.

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ENGAGED PEOPLE
We empower our people to go above and beyond.

We throw ourselves fully into our roles and show willingness and commitment to go above and beyond what our jobs require. We move forward together while recognizing each other’s responsibilities, contributions, and accomplishments.

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TEAMWORK
We find strength in unity.

We reinforce that idea of a team that is built on the foundations of trust and loyalty. Our people are confident with each other’s skills and capabilities, and work together as one interconnected unit to produce the best results

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LEADERSHIP
We are the industry’s beacon of innovation.

We are the benchmark of excellence and reliability in the industry. We lead by putting our best foot forward at all times, influencing those who aspire to be in the same path as ours.

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INTEGRITY
We do not overpromise. We overdeliver.

We are true to our every word. Our claims are always backed up by facts and research to ensure that we do not compromise our credibility among our clients, partners, and people.

MANAGEMENT TEAM

Meet the leaders who guide DTSI Group towards achieving its business goals.

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Miguel Antonio C. Garcia

President and Chief Executive Officer

Miguel is the President and CEO of DTSI Group. He is the co-founder of the first BPO Industry association in the country – The Contact Center Federation of the Philippines (CCFP) – known today as the Business Process Association of The Philippines (BPAP) and currently sits on the BPAP Board of Trustees.

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Miguel Antonio C. Garcia

President and Chief Executive Officer

Miguel is the President and CEO of DTSI Group. He is the co-founder of the first BPO Industry association in the country – The Contact Center Federation of the Philippines (CCFP) – known today as the Business Process Association of The Philippines (BPAP) and currently sits on the BPAP Board of Trustees.

With Miguel at the helm, DTSI Group has become the leading BPO and Call Center enabler in the Philippines having enabled more than 600,000 call center seats throughout the country. Known by his peers and colleagues for his visionary leadership, boundless energy and Faith in the Filipino, Miguel continues to drive value, passion and advocacy in the industry.

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Ernesto D. Manansala

Executive Vice President and Chief Operating Officer

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Ernesto D. Manansala

Executive Vice President and Chief Operating Officer

Ernie, more commonly known as EDM inside the DTSI Group turf, assumed the role of Chief Operating Officer in February 2018. Concurrent to this post, he is the elected Treasurer by the company’s Board of Directors. Previously being the Chief Financial Officer of DTSI Group, Ernie has held several positions in general and financial management in various organizations. He was the Chief Operating Officer, General Manager, Chief Financial Officer, Chief Information Officer, and Chief Risk Officer of several multinational Filipino conglomerates.

Ernie is a product of the Far Eastern University where he obtained his Bachelor's Degree in Accountancy with Magna Cum Laude honors. He is also a Certified Public Accountant and was one of the top 20 CPA board exam passers the same year he graduated, which catapulted him to his next brilliant successes. As current Chief Operating Officer, Ernie leads the Operations Group and oversees the supply chain management unit, product group as well as technology, facilities and service delivery.  With more than 40 years of business development, financial and operations management experience, Ernie has a strong track record of building high-growth technology-led global sales, delivery, and transformation businesses.

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Joven D. Reyes

Executive Vice President and Chief Financial Officer

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Joven D. Reyes

Executive Vice President and Chief Financial Officer

A former independent director of DTSI and long-time adviser to the company’s Board, Joven recently came out of semi-retirement to join the DTSI Group as its Chief Financial Officer (CFO). In this position, he will directly oversee corporate controllership, financial planning, reporting and analysis, accounting and treasury.  He will also help the company in its cultural transformation, process improvement program and other strategic business-building initiatives as informal consultant to the various departments.

 Joven brings with him a rich perspective developed from over 38 years of experience in marketing, sales, and general management in industries such as healthcare, consumer packaged goods, banking and financial services.  Prior to joining DTSI, Joven held senior roles such as Chief Operating Officer & Treasurer of the Subic Bay Metropolitan Authority (SBMA) and Chief Executive Officer of Marsman & Co., Prumerica Life Insurance Co., RCBC Bankard, AIG PhilAm Bank and OmniPay.  Earlier in his career, he headed Citibank’s Consumer Banking Group, was Vice President of Marketing for Johnson & Johnson and Brand Manager for Procter & Gamble.

 During his semi-retirement, Joven was engaged in part-time consultancy, mainly facilitating Harvard Business School case study discussions on leadership, strategy, marketing, customer centricity, innovation, financial technology/digital disruption, and change management at various corporate  development programs.  He also sat (and still sits) on the board of a fintech company and a regional development bank.

 Joven obtained his Bachelor of Science degree in Mathematics from the Ateneo de Manila University (Summa Cum Laude & Class Valedictorian) and holds an MBA from the Harvard Business School where he was a recipient of the G.D. Searle International Fellowship Award for two years.

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Jie C. Espinosa

Senior Vice President, Enterprise Sales and Sales Support Group Head

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Jie C. Espinosa

Senior Vice President, Enterprise Sales and Sales Support Group Head

Jie is currently handling the position of SVP & Head of Sales and he is responsible for the BPO and Enterprise Sales Teams. Jie was part of Colliers International where he spent 6 years in various positions with increasing responsibility. He took Colliers from an almost nonexistent player to a significant player in the industry today. Prior to joining Colliers in 2010, he had a successful 10-year career with Megaworld, widely considered as the Philippines’ largest BPO office space provider. Jie, is a licensed broker and a faculty member of Colliers University. He is also a recipient of the following awards: Highest Earner 2011 and 2015 – Manila Office, Colliers Asia Award for Excellence 2011 (Sapporo, Japan), Colliers Asia Award for Excellence 2012 - Outstanding Achievement Department Heads (Lijiang, China), Colliers Asia Award for Excellence 2013 - Outstanding Achievement Department Heads (Taiwan). Asia Department of Year 2014 and Outstanding Achievement Department Heads 2014 (Darning, Vietnam). With this vast experience, he will surely  be a pillar of strength for DTSI to level up and scale up the business.

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Jonathan G. Miclat

Senior Vice President, BPO and Global Sales Group Head

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Jonathan G. Miclat

Senior Vice President, BPO and Global Sales Group Head

 

Jonathan has proved to be a force to reckon with in terms of Sales, specifically in telecom industry. He has over 15 years proven track record for exceptional telecom sales in the international IT/cable data telecommunications industry, from both local and global carriers. Jon has held executive sales positions as Senior Account Manager for PACNET (formerly Asia Netcom) in the Philippines and was previously based in PACNET's New York office as a Strategic Global Account Manager for North America from 2007 to 2010 before moving back to the Philippines. He is a significant player in the growth of DTSI from a startup company and now a considered industry leader in advanced technology and facility solutions provider.

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Vilma L. San Jose

Vice President for Human Resources and Chief Human Resources Officer

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Vilma L. San Jose

Vice President for Human Resources and Chief Human Resources Officer

Vi started working with DTSI Group of Companies since March 2010 and has consistently demonstrated exemplary performance as HR Business Partner. Vi was a major player of HR Team that revolutionized the Department and implemented programs that created more value particularly in Employee Services. Strong as she is, Vi was instrumental in definition Compensation and Benefits philosophies and developing and updating Company policies. She has proven herself as a pillar who helped HR to what it is today.

She is undoubtedly committed to pursue what her predecessor started. In 2010 – 2011, Vi believes that our organization can become much more stronger if only employees are fully engaged with what they are doing. Today, DTSI Group of Companies gears to another milestone: this time, a woman’s heart in Human Resources.

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Alvin R. Harilla

Assistant Vice President and Strategy Management & Corporate Planning Head

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Alvin R. Harilla

Assistant Vice President and Strategy Management & Corporate Planning Head

Alvin, as the Head of Strategy Management and Corporate Planning, oversees all aspects of the company’s strategy. His passion in integrating, bridging, and creating processes and systems has brought him to key leadership positions when he was in Globe Telecoms for 10 Years. He brings the same passion and energy as he leads the growth and strategy organization of DTSI.  A Professional Electronics and Communications Engineer, Alvin also has a masteral degree in Management, Major in Business Management (MMBM) from UPM, a doctoral degree in Development Psychology from the UPD, and a doctoral degree in Business Administration from the PLM. Aside from his commitment with DTSI, Alvin shares his knowledge and expertise as a Professor in the Graduate Program of the UP.

At the helm of the Strategy Management and Corporate Planning Head, he is entrusted to lead the approach in making DTSI a global and an institution in the technology and facilities services industry.

BOARD OF DIRECTORS

  • philippines.pngMiguel C. Garcia,
    President and CEO /
  •                      Chairman of the Board
  • philippines.pngErnesto D. Manansala, Treasurer and Board Member

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    Tetsuya Koike
    Board Member

  • japan.pngMayuko Ogura 
    Board Member

  • japan.pngHirotatsu Ide
    Board Member

  • philippines.png Manuel Z. Gonzales,
    Corporate Secretary
  • philippines.pngTephanie M. Gandia
    Assistant Corporate Secretary

BOARD OF ADVISERS

  • usa.png Donald Felbaum
  • usa.pngJerry Nowicki
  • usa.pngRobert Gust     
  •                 
  • philippines.png Joven Reyes
  • japan.png Kazunori Yozawa

GLOBAL PARTNERS

The partnership between DTSI Group and NTT of Japan has dramatically expanded the Group’s portfolio of services as we are now able to offer cloud-computing, data center, and security services to our clients in diverse industries.

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AWARDS

We are deeply humbled by the recognition bestowed upon us by our valued partners in the industry. Through our people’s relentless dedication and hard work, DTSI Group has been consistently recognized in delivering value to our partner’s respective businesses.

2016 Frost & Sullivan Philippines Contact Center System Integrator of the Year

2016 Frost & Sullivan Philippines Contact Center System Integrator of the Year (for the 4th consecutive time – 2013-2016)

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2016 Cisco Commercial Partner of the Year

2016 Cisco Commercial Partner of the Year - Cisco Commercial segment is across all industries excluding telco. Partner leadership in this segment means we have brought in the biggest revenue contribution from the most diverse list of vertical industries.

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DTSI USA Named Avaya Partner in Customer Excellence

DTSI USA was recognized as Avaya’s Partner in Customer Excellence in 2014, a designation created by Avaya Inc. identifying and rewarding channel partners who achieve significantly higher scores in their customer satisfaction surveys. 

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DTSI wins Frost & Sullivan Philippines Excellence award for third consecutive year

Premier IT-BPO enabler named Contact Center System Integrator of 2015

Philippine business solutions enabler DTSI Group was once again recognized as the Contact Center System Integrator of the Year at the 2015 Frost & Sullivan Philippines Excellence Awards. This is the third consecutive time that the group has been granted the recognition after securing the award in the same market segment last...

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WORLD CLASS CLIENTS

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CONTACT US

It's time for us to talk about YOUR needs, from  business technology to facility build/turnkey solutions. If you want to know more about our services, please fill up our inquiry form so that we can respond to you as soon as possible.